Terms of business
1. Definitions
We, us: SkiArmadillo Ltd
You: The person who is making the booking, including any person or persons on whose behalf a booking is made. In these terms words importing the singular shall include the plural and vice versa and the masculine shall include the feminine where the context so admits. All paragraph headings are for convenience only and do not affect the meaning or construction of these terms.
2. What we Do
Our job is to provide catered chalet accommodation.
3. Payment
You will make payment to us for the total price of whatever services you have asked us to book in your name in the amount/s that we have informed you and by the dates notified. In the event that you have not paid by the due date then we will have the right (in addition to any other remedy) to treat the booking as having been cancelled by you as at the date when we write to you giving you notice of such cancellation. We will not supply accommodation or other vouchers to you until payment has been made in full.
4. Alterations and Cancellations by You
You can make alterations and cancellations at any time but only in writing signed by the person who originally made the booking. You will have to meet all the out-of-pocket expenses incurred by us in organising this alteration or cancellation
In any case in the event of cancellation:
Prior to 10 weeks before departure any deposit shall be forfeited
Within 8 -10 weeks of departure - 75% of the holiday cost shall be due and payable to us
Under 8 weeks of departure - 100% of the holiday cost shall be due and payable to us
5. Alteration and Cancellation by Us
If we are forced to alter or cancel a holiday then we shall offer you the choice of:
(i)an alternative holiday if available or
(ii)a full refund of sums paid by you in respect of the price of the whole holiday providing cancellation has taken place prior to the departure.
If the cancellation or alteration is due to factors beyond our control or if the changes are not substantial we will not pay compensation.
6. Refunds
We will not pay any refunds in respect of unused portions of unused accommodation.
7. Marketing and Brochures
We take every effort to see that the information contained in what we publish is accurate but all the information given is based on our best knowledge at the time that we incorporate it into our holiday documentation. If you would like us to check a particular point then please would you request it in writing. We will always try to give accurate information and quotations to enquiries on the telephone or by email but we can only accept responsibility for information confirmed by us in writing and signed by a duly authorized member of our staff.
8. Your Responsibilities
You will indemnify us for all losses and/or damage arising from any act or default on your part or the part of any member of your party. You will ensure that you have in your possession all necessary valid travel documents. In making a booking you agree to abide by the regulations and restrictions imposed on us, as they might apply during your holiday and to accept their jurisdiction. We cannot be responsible if you are ejected from or refused entry to pre-booked accommodation due to infringements of regulations, offensive or illegal behaviour or the contraction of an infectious or contagious disease or illness. We would also reserve the right to cancel forthwith our contract with you without any reimbursement in your favour in the event of you displaying unacceptable or illegal behaviour.
You accept that you ski or enjoy other winter sports at your own risk within the restrictions imposed by the resort or other authorities. We do not have any responsibility for your actions or those restrictions.
9. Our Responsibilities
We are responsible for any injury or death, damage or loss if proven to be by our direct negligence but not for any other accident, injury or death, loss or damage that might occur.
10. Insurance
It is a condition of every booking that you are covered by personal insurance for each member of your party, that covers you adequately for winter sports and third party risks.
11. Complaints
We do not pretend that everything will always be perfect. If there should be a problem it will be in your interest to try and sort it out directly with us at the time of your holiday. Any claims for compensation or refund must be made in writing within 28 days of your final days stay.
12. Jurisdiction
These conditions and any contract to which they apply are governed by English law and the English Courts shall have exclusive jurisdiction in respect of any claim or dispute arising out of or connected with them or any such contract. None of our employees has any power to vary the conditions contained herein.
13. Property finding and selling
From time to time we are asked by landlords and clients to find buyers or sellers on their behalves. If SkiArmadillo Limited successfully finds a buyer or a seller it will be entitled to charge a fee commensurate with market prices.